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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Marilyn Ripple

November 9, 2023

5  out of  5 rating by Marilyn Ripple
"Randall the office Manager was so awesome he reinstated my car insurance right away. I told him Paul Watzlavik State Farm Agency canceled my car insurance, when I called to cancel my renters insurance. Randal was also able to get a me a cheaper rate. This company is so amazing because of people like Randall. Thanks, Jane Williams"

Stacy Stevens

October 14, 2023

5  out of  5 rating by Stacy Stevens
"Love Vicki and Randy!!! They both do a great job."

Marcus Deason

September 15, 2023

5  out of  5 rating by Marcus Deason
"I've worked with more than a few insurance companies over the years, and State Farm is, by far, the best coverage for the best price. They always answer my emails within hours, sometimes within the hour. And have always allowed me extreme flexibility with paying my bill. Definitely recommend and definitely stay with them!!!"

Debra Campbell

July 25, 2023

5  out of  5 rating by Debra Campbell
"Katie is AWESOME!! She was prepared for our meeting by running numbers for all possible options I would want to consider. There was no waiting for her to crunch numbers. She was polite, offered options, and listened carefully. She is a strength to State Farm!"

tanya mcbride

July 7, 2023

1  out of  5 rating by tanya mcbride
"Terrible!!! Do not go with them! They cancelled my home owners policy without notifying me because I had to make a claim about the home explosion on Weinbach ave that I had absolutely no control over! I just lived close by and had severe damage. Insurance is suppose to be for when accidents or emergencies happen. But I guess make sure they don’t happen or they will drop you as a costumer!"

Deryl Berry

July 7, 2023

1  out of  5 rating by Deryl Berry
"Had two completely out of control issues caused by 1. House explosion damage and 2. Severe storm within a 12 month period. They dropped our home coverage and never notified us, but continue to collect the monthly payment for vehicle coverage which they raised by almost 100 a month( no claims or traffic violations). I would recommend another company all together or at least a different agency! Have had State Farm for over 20 years, this agent for a little over 2 years. My worst experience with State Farm has came within the past 2 years!!!"

Angela Allard

May 23, 2023

5  out of  5 rating by Angela Allard
"Excellent place for insurance"

Michael Pruitt

April 8, 2023

5  out of  5 rating by Michael Pruitt
"Everyone is nice and knowledgeable. Randy is easy to speak with and still enjoys his work...made the experience so MUCH better."

lila cates

March 7, 2023

5  out of  5 rating by lila cates
"Was Fast and Friendly! Thank you State Farm!"

Stephanie Francois

October 27, 2022

5  out of  5 rating by Stephanie Francois
"Loved. Very informative and answered all my questions!"

Demetrius Carruthers

October 11, 2022

5  out of  5 rating by Demetrius Carruthers

Barbara Rompel

June 13, 2022

5  out of  5 rating by Barbara Rompel
"I called from out of town, for renters insurance for my daughter. And Randy went above and beyond to make it easy. I would highly recommend this State farm office! They were super informative and very accommodating"

Penny Walters

March 8, 2022

5  out of  5 rating by Penny Walters
"I have been a member with Vicki’s insurance for over 20 years. I love my insurance agent."


February 24, 2022

5  out of  5 rating by Tony
"A-1 service !!!"

Teresa West

November 4, 2021

5  out of  5 rating by Teresa West
"Randy was very informative and went over all my policies. Answered al my question. Thank you so much."

Eric Helfert

September 26, 2021

5  out of  5 rating by Eric Helfert
"I have been with Vicki Brasel since high school and i am 48 now. Really good people and have always taken care of my insurance needs."

Dianne Johnson (Die)

February 23, 2021

5  out of  5 rating by Dianne Johnson (Die)
"They are the best"

Joshua Ohmer

January 16, 2021

5  out of  5 rating by Joshua Ohmer
"Very helpful agents!"

Shaylei Burns

January 7, 2021

5  out of  5 rating by Shaylei Burns
"We've had Vicki as our State-Farm agent for a while now. I've only spoken to her a handful of times, but I know she never gives my grandmother any trouble and is always so helpful. I'd highly reccomend her to friends and family."

Amy Kost

December 21, 2020

5  out of  5 rating by Amy Kost
"I have been a happy State Farm customer for 15 years. The office is very responsive and super friendly. Would highly recommend!!!"

Rick Stephens

December 21, 2020

5  out of  5 rating by Rick Stephens
"Randy is great. He looks out for you and won't steer you in the wrong direction. If you have to make a claim, Randy is there for you!"

Virginia-Jenny Small-Flowers

December 18, 2020

5  out of  5 rating by Virginia-Jenny Small-Flowers
"Awesome people skills. And they get back with you the same day."

Stacy Stevens

December 8, 2020

5  out of  5 rating by Stacy Stevens
"Vicki Brasel and Randy Eades do an amazing job at Vicki Brasel State Farm Insurance. I have asked them to help with everything from flood insurance to commercial insurance. I have been impressed by their understanding of their business and products, their high level of service, and their professionalism. I know my next experience with them will be just as good as my first."

kamillya Thomas

December 8, 2020

5  out of  5 rating by kamillya Thomas
"I have been going through Vicki since I was a teenager! Staff has always been nice, and helpful. Would recommend anyone to start your insurance there."

Kendra Thayer

December 8, 2020

5  out of  5 rating by Kendra Thayer
"I have been a customer for years. I have been extremely happy. They have always been courteous, professional, and helpful. They have always answered all of my questions, taken care of me, and have always done it a timely manner! I am very happy with my service!"