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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Harvey Family

July 3, 2024

5  out of  5 rating by Harvey Family
"Randy Eades was great to work with on getting the insurance I needed. He was prompt and friendly. I was very impressed!"
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Debra Campbell

June 30, 2024

2  out of  5 rating by Debra Campbell
"I was disappointed in the service I received and went elsewhere, where I am very happy. P.s. I removed my original comment as Vicki was so upset, she felt it was necessary to send a letter to my home. I hope she feels better and can move on."
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Stephen Little

April 23, 2024

5  out of  5 rating by Stephen Little
"I didn't have to wait long. The insurance rate was very reasonable and the agent was very professional. A nice experience and even Luke came out and greeted me. Such a cutie."
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Taos Bryan

April 23, 2024

5  out of  5 rating by Taos Bryan
"Awesome insurance agent"
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Sonja Brackett

April 16, 2024

5  out of  5 rating by Sonja Brackett
"Randy is a great guy to work with. He always stays in touch, answers questions and gets me what I need."
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Tricia Covert

April 3, 2024

5  out of  5 rating by Tricia Covert
"Randy Eades is simply the best of the best!! I personally have worked with State Farm Insurance over 30 years!! Randy is very knowledgeable and always has the best practice for my personal and business needs!! His customer service is off the charts! He always calls me back and is never too busy!! He is very passionate about his work and his customers!! Randy we appreciate you!! Thanks for keeping my family/business protected and safe every day! I'm giving you a 5 star plus for all you do!!"
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Bruce Pastore

March 19, 2024

5  out of  5 rating by Bruce Pastore
"They are very meticulous and careful how they handle my insurance needs and leave nothing for chance. I so appreciate the Vicki Brazel Team. Thank you so much!"
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Stephen Hess

March 14, 2024

5  out of  5 rating by Stephen Hess
"Randy and the staff have provided hassle free and professional service and it’s a pleasure working with him. Thank you Randy. To many more years ahead we go!"
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Rochelle Ford

February 28, 2024

5  out of  5 rating by Rochelle Ford
"If you're looking for a reliable and knowledgeable insurance source, Randy is your guy! He has been extremely helpful with all my insurance needs and I highly recommend Vicky Brasel's State Farm office. Their team provides top-tier service, and Randy's expertise is unmatched. Trust me, you won't regret choosing this agency for your insurance needs."
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Marcus Deason

December 8, 2023

5  out of  5 rating by Marcus Deason
"I've worked with more than a few insurance companies over the years, and State Farm is, by far, the best coverage for the best price. They always answer my emails within hours, sometimes within the hour. And have always allowed me extreme flexibility with paying my bill. Definitely recommend and definitely stay with them!!! ... And they even sent me a digital card for my birthday!!! NICE!!!"
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Marilyn Ripple

November 9, 2023

5  out of  5 rating by Marilyn Ripple
"Randall the office Manager was so awesome he reinstated my car insurance right away. I told him Paul Watzlavik State Farm Agency canceled my car insurance, when I called to cancel my renters insurance. Randal was also able to get a me a cheaper rate. This company is so amazing because of people like Randall. Thanks, Jane Williams"
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Stacy Stevens

October 14, 2023

5  out of  5 rating by Stacy Stevens
"Love Vicki and Randy!!! They both do a great job."
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tanya mcbride

July 7, 2023

1  out of  5 rating by tanya mcbride
"Terrible!!! Do not go with them! They cancelled my home owners policy without notifying me because I had to make a claim about the home explosion on Weinbach ave that I had absolutely no control over! I just lived close by and had severe damage. Insurance is suppose to be for when accidents or emergencies happen. But I guess make sure they don’t happen or they will drop you as a costumer!"
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Deryl Berry

July 7, 2023

1  out of  5 rating by Deryl Berry
"Had two completely out of control issues caused by 1. House explosion damage and 2. Severe storm within a 12 month period. They dropped our home coverage and never notified us, but continue to collect the monthly payment for vehicle coverage which they raised by almost 100 a month( no claims or traffic violations). I would recommend another company all together or at least a different agency! Have had State Farm for over 20 years, this agent for a little over 2 years. My worst experience with State Farm has came within the past 2 years!!!"
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Angela Allard

May 23, 2023

5  out of  5 rating by Angela Allard
"Excellent place for insurance"
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Michael Pruitt

April 8, 2023

5  out of  5 rating by Michael Pruitt
"Everyone is nice and knowledgeable. Randy is easy to speak with and still enjoys his work...made the experience so MUCH better."
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lila cates

March 7, 2023

5  out of  5 rating by lila cates
"Was Fast and Friendly! Thank you State Farm!"
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Stephanie Francois

October 27, 2022

5  out of  5 rating by Stephanie Francois
"Loved. Very informative and answered all my questions!"
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Demetrius Carruthers

October 11, 2022

5  out of  5 rating by Demetrius Carruthers
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Barbara Rompel

June 13, 2022

5  out of  5 rating by Barbara Rompel
"I called from out of town, for renters insurance for my daughter. And Randy went above and beyond to make it easy. I would highly recommend this State farm office! They were super informative and very accommodating"
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Penny Walters

March 8, 2022

5  out of  5 rating by Penny Walters
"I have been a member with Vicki’s insurance for over 20 years. I love my insurance agent."
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February 24, 2022

5  out of  5 rating by Tony
"A-1 service !!!"
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Teresa West

November 4, 2021

5  out of  5 rating by Teresa West
"Randy was very informative and went over all my policies. Answered al my question. Thank you so much."
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Eric Helfert

September 26, 2021

5  out of  5 rating by Eric Helfert
"I have been with Vicki Brasel since high school and i am 48 now. Really good people and have always taken care of my insurance needs."
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Dianne Johnson (Die)

February 23, 2021

5  out of  5 rating by Dianne Johnson (Die)
"They are the best"